Refund policy

We take great pride in the quality of the products we sell. If you’re unsatisfied with a purchase for any reason, please call us or send an email to info@onpaper.com and we will do our best to remedy the situation. Many items can be returned or exchanged within 30 days with the sales receipt or credit card used to make the purchase. Items must be in brand new and working condition, unopened and in their original packaging to quality for a refund. 

Final sale items include seasonal merchandise, paper (card stock, envelopes, posters/maps and frame kits, gift wrap), glass dip pens, all writing instruments with a nib, pencils with used erasers, typewriters, antiques, and personalized products (stationery, custom wax seals, embossers, self-inking stamps, etc.). While we are happy to answer questions about fountain pens, typewriters and antiques if we can;  we do not service these items whether they were bought in our store or not. 

On Paper reserves the right to deny refund or exchange requests if the product is deemed used, opened or in question.